Shipping Policy

Last updated: November 1st, 2025

1. Introduction

This Shipping Policy outlines how Emerging Talent Pathways Ltd (“we”, “us”, “our”) handles the delivery of products, materials, and services purchased or accessed through https://www.emergingtalentpathways.com (“Website”).

We aim to ensure timely and reliable delivery of both physical and digital items while maintaining transparency for all customers.

2. Scope

This policy applies to:

Physical items (e.g., printed materials, merchandise, or event kits) dispatched by Emerging Talent Pathways Ltd.
Digital products or resources (e.g., online course access, downloadable materials, membership content).

3. Physical product shipping

a. Processing time

Orders are typically processed within 3–5 business days after payment confirmation.
You will receive a confirmation email once your order has been dispatched.

b. Delivery times

UK deliveries usually arrive within 5–10 business days after dispatch.
International delivery times vary depending on destination and postal service availability.

c. Shipping charges

Shipping costs (if applicable) will be calculated and displayed at checkout before you complete your purchase.
Promotional offers or free shipping will be clearly stated on the Website when available.

d. Delivery tracking

Where applicable, tracking information will be provided via email once your order has been shipped.

e. Delays or lost parcels

While we strive to meet estimated delivery times, delays may occur due to postal or courier issues beyond our control.
If your parcel has not arrived within the expected timeframe, please contact us at emergingtalentpathways@gmail.com with your order reference number.

4. Digital products and online access

Access to digital content (such as online courses, resources, or membership materials) is typically granted immediately after successful payment.
Login details or access instructions will be sent to your registered email address.
If you do not receive access within 24 hours, please check your spam/junk folder or contact us for assistance.

Digital products are deemed “delivered” once access has been granted or the file has been successfully made available for download.

5. Events and training materials

If your purchase includes attendance at an event, program, or workshop:

Event details and joining instructions will be sent by email.
Any physical materials (if applicable) will be shipped in advance of the event, based on your registration date and location.

6. Incorrect or damaged items

If you receive incorrect or damaged physical goods:

Notify us within 7 days of delivery at [insert contact email].
We may request a photo of the item and packaging for verification.
Once approved, we will arrange a replacement or refund (as appropriate).

7. Address accuracy

Customers are responsible for providing accurate and complete shipping details.
We are not liable for orders that are lost, delayed, or undelivered due to incorrect or incomplete addresses provided at checkout.

8. International shipping

We currently ship to select countries outside the UK.
Please note that:

Additional customs duties or import taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in our shipping fees.
Delivery times for international orders vary by region and may take up to 30 business days.

9. Contact us

If you have questions about your shipment, tracking information, or delivery options, please contact:

Emerging Talent Pathways Ltd
Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
Email: emergingtalentpathways@gmail.com
Website: https://www.emergingtalentpathways.com

10. Updates to this Shipping Policy

We may revise or update this policy periodically to reflect operational changes or legal requirements.
Any updates will be posted on this page with the revised “Last updated” date.